Well, it’s late April as I write this and the after-effects of the panic to get tax returns in on deadline is still fresh. With all that in mind, bookkeeping and its attendant filing, paper work, basic knowledge of federal tax law, state or provincial tax regulations and local fees and licensing , is a strong enough incentive to add it to the list.
Equipment Specialist and Service Technician
Since diving is an equipment-intensive pastime, the next item on the list is a given. Equipment set-up and maintenance is, or should be, a big item on the year-end revenue statement for a successful dive store, and so we have one more hat to wear.
Educator and Mentor
Does your store offer diver education? Of course you do. Formal education and less formal mentoring are part and parcel of being a member of SDI, TDI and ERDI so now issues with this list item.
I mentioned earlier I’ve never working over the counter in a retail business, but my grandfather owned and ran a couple of pubs and one of many “life lessons” he passed on was about having a willingness to listen to customers and staff when they had to get something off their chest. Never sure why the service industries seem to extend to being asked to comment on everything from finding a suitable university for Junior, to tips on training a new puppy not to pee in the house; but it happens apparently. In a recent study in small businesses operating in the Euro Zone by the Chartered Management Institute, an average of close to an hour of management time each day is spent dealing with personnel issues that fall way outside the purview of business. Add one more hat.