To: Our Pro Members of SDI™ TDI™ ERDI™
We recently launched our new site with many improvements to the Pro Members section as well as the “consumer side” services including new e-learning courses. With the new launch we also introduced another industry first with TDI’s™ additional “first time ever” e-learning. We took great pride in our leadership position of e-learning and how well the original launch went some years ago. However the overwhelming response to our new launch has put us in a predicament. Many of you have tried to utilize the new features and services and have had difficulty. We want to thank you for your feedback on your experience.
Simply put, we have not lived up to your – or our – expectations with this launch, and we owe you an apology and an explanation of how we are addressing your input.
When any application is in development it is tested and retested, but until it is introduced to a mass audience all using the system at the same time it is difficult to isolate bandwidth issues. The sheer number of members coming online at the same time crashed our registration and login systems. We have addressed this specific issue, but in doing so we uncovered an additional bump in the road finding out the demand is also crashing our data servers. Presently, we are deploying multiple, additional servers to build in redundancy, and we are also creating temporary adjustments while we build long term solutions, additional capacity and scale.
We have utilized resources from across the company working 24/7 on this problem, and we look to increase access and dependability to a greater number of users as soon as possible.
Here are some of the issues you may have reported and how we have addressed them:
The e-learning platform caused a few issues with codes not working or material not showing up on the screen.
The solution for the codes is pretty simple. Some old codes that were imported from the old e-learning system don’t work. If you run into this issue, please contact us, and we will be happy to replace them as soon as possible .
The material not showing up on some students’ screens is due to the system requirements not being met. For this issue, we encourage all members to meet the following system requirements before using the site.
- Operating System: Mac OS 10.x or Windows 98 or higher
- Browsers: Firefox 3.6 or higher, Internet Explorer 8 or higher, Google Chrome, Apple Safari 4 or higher
- Broadband Internet Connection
- Adobe Flash Player 10: The latest version of Adobe Flash Player and Adobe Acrobat Reader are recommended, and both are available for free at: www.adobe.com/downloads
Members not showing up in the system.
This is mostly due to the fact that we do not have correct data in the system, like date of birth or incomplete address fields. To simplify this process, please contact your Regional Manager, and they will help you update your information.
We appreciate your patience, understanding and loyal support as we tackle these initial issues. Our commitment to you as a Pro Member is to deliver the best possible service experience and outstanding value for your membership. We are working around the clock and will not rest until https://www.tdisdi.com delivers the full set of features and improvements we promised.
Please feel free to contact any of our Team members anytime; we are happy to be of assistance. Those of you located outside the USA HQ offices territory are reminded to please contact your Regional Office; they are equally committed to this launch and its success.
We are confident that this difficult “road less traveled” will prove to be a worthwhile endeavor once we are all able to benefit and deliver on our intended results.
Thank you for your patience and understanding.
Brian Carney, President