Posts

card-printer

In-Store Certification Card Printing: A Tutorial

Are you considering a in-store card printer for your dive shop? Already have one that’s collecting dust? Learn how to use it now so you can give your customers the instant gratification they’re looking for. Because what student doesn’t want to walk out of the dive shop with a shiney new C-card right after finishing their dives? Spoiler Alert: Very few to none.

fire-your-customer

You’re Fired…

We’ve all been there… struggling to please a customer who’s always trying to swindle you into a deal that’s good for them but not so great for you. Or the ones who no matter how far you go out of your way, will just never be happy. It might be time for you to fire your customer…

Selling Training Online

Did you know you can get credit for your customer’s e-learning courses? Now you do! And you most definitely should be doing this. We’re walking you through exactly how to do it so you can get the credit for all your courses.

why the switch

Why the switch? Simple, customer service.

Why should you choose SDI/TDI/ERDI over others? Motor City Scuba is telling you why customer service is the key to good business.

Caribbean-expantion

Expanding Representation to the Caribbean.

We’re welcoming two new members to the International Training family to represent SDI-TDI-ERDI in the Caribbean. These two familiar faces will be managing the current accounts while sharing the benefits of doing business with our organization with dealers that are looking for an alternative, better costs, better customer service as well as an organization that works for them.

Having TROUBLE with your REFERRALS?

Are your SDI OW students requesting a referral to someplace “special” to complete their training? As a professional, you want to make sure your customers get the same kind of outstanding treatment that you give them.

How to win at retail

How to “WIN” at Retail and Visual Merchandising

Today, consumers like shopping online, it isn’t your fault – it is the way we do things now. However, what we can do is to learn how to make our store warmer, friendlier and more appealing than our competitors. Here are a few tips that can help you as a retailer improve.

Adding Value

Stop Discounting, Add Value

While most retailers think that by making things cheaper they will be able to close the sale easier because people focus a lot on cost, well, that’s just lazy selling.

9 Ways Your Store Can Increase Sales and Revenue

What worked yesterday may not work today so it may be time to reinvent ourselves – again.

closing-the-deal

Closing the Deal

A few things you may be doing wrong with your customers… and you don’t even know it.